Privacy Policy
VapeKitUK complies with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable UK privacy laws.
Your privacy is important to us. This Privacy Policy explains what personal information we collect from you, how we use it, how we share it, and how we keep it safe.
This Privacy Policy applies when you visit, browse, create an account, contact us, or make a purchase from VapeKitUK through our website vapekituk.co.uk
By using our website, you agree to the collection and use of your information as explained in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we may automatically collect certain information about your device. This may include your web browser, IP address, time zone, device type, and some cookies installed on your device.
As you browse our website, we may also collect information about the pages and products you view, the websites or search terms that referred you to our website, and how you interact with our website.
We call this information Device Information.
We collect Device Information using the following technologies:
Cookies are small data files placed on your device or computer. Cookies help our website work properly, remember your preferences, keep products in your basket, and improve your shopping experience.
Log files track actions on the website. These may collect information such as your IP address, browser type, internet service provider, referring pages, exit pages, and date/time stamps.
Web beacons, tags, and pixels are electronic files used to record information about how you browse and use our website.
When you make a purchase, attempt to make a purchase, create an account, or contact us through the website, we collect certain information from you. This may include your name, billing address, shipping address, email address, phone number, order details, payment status, and age verification details.
We call this information Order Information.
When we use the term Personal Information in this Privacy Policy, we mean both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information we collect to process and complete orders placed through our website.
This includes:
Processing your payment.
Arranging delivery.
Sending order confirmations.
Sending dispatch updates.
Providing invoices or receipts.
Handling returns, refunds, or replacements.
Communicating with you about your order.
We also use Order Information to check orders for possible risk, fraud, or misuse.
Because VapeKitUK sells age-restricted products, we may use your information to verify that you are 18 or over before accepting or dispatching your order.
Where you have agreed to receive marketing, we may use your email address to send you product updates, special offers, new arrivals, discount codes, and other VapeKitUK news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
We use Device Information to help us screen for potential risk and fraud, especially using your IP address.
We also use Device Information to improve and optimise our website. For example, we may use analytics to understand how customers browse our website, which products are popular, and how well our marketing campaigns are performing.
AGE VERIFICATION
Our website is not intended for anyone under the age of 18.
VapeKitUK sells products that are only suitable for adults. You must be 18 years old or over to buy from us.
To comply with age-restriction rules, we may use an age verification service to confirm your age.
For age verification, we may ask for or share information such as your name, address, date of birth, email address, phone number, or other details required to confirm your age.
If automatic age checks fail, you may be asked to provide additional identification.
If we cannot verify that you are 18 or over, we may cancel your order and refuse access to age-restricted products.
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with trusted third parties who help us run our business and provide our services.
For example, we may share your information with:
Website platform providers.
Payment processors.
Delivery and courier companies.
Age verification providers.
Fraud prevention services.
Email marketing platforms.
Analytics providers.
Customer support tools.
Legal, tax, or accounting advisers.
Government authorities, regulators, or law enforcement where required.
We only share your information where it is needed to process your order, verify your age, deliver your products, prevent fraud, improve our website, meet legal duties, or protect our rights..
We may also use analytics tools, such as Google Analytics, to help us understand how customers use our website.
You may be able to opt out of certain analytics tracking through your browser settings, cookie settings, or the tools provided by the analytics provider.
We do not sell your Personal Information to other companies.
We may also share your Personal Information if required to comply with laws, regulations, legal requests, court orders, search warrants, or to protect the rights, property, and safety of VapeKitUK, our customers, or others.
COOKIES
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work correctly. For example, they help keep items in your basket, allow checkout to work, and help keep the website secure.
Other cookies may be used for analytics, marketing, advertising, and improving website performance.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that if you block some cookies, parts of our website may not work properly.
DO NOT TRACK
Some browsers may send a “Do Not Track” signal.
Please note that we do not currently change our website’s data collection and use practices when we receive a Do Not Track signal from your browser.
You can still manage cookies and tracking through your browser settings or cookie preferences where available.
YOUR RIGHTS
If you are based in the UK, European Economic Area, or another region with privacy rights, you may have the right to access the personal information we hold about you.
You may also have the right to ask us to correct, update, restrict, transfer, or delete your personal information.
You may have the right to object to certain uses of your information or withdraw consent where we rely on consent, such as for marketing emails.
ICO guidance lists customer rights including access, correction, deletion, restriction, objection, and data portability.
If you would like to exercise any of these rights, please contact us using the contact details below.
We may need to verify your identity before responding to your request.
In some cases, we may need to keep certain information for legal, tax, fraud prevention, accounting, or dispute purposes.
DATA RETENTION
When you place an order through our website, we will keep your Order Information for our records unless and until you ask us to delete it.
We keep personal information only for as long as needed for the purposes explained in this Privacy Policy.
This may include keeping information for order processing, customer support, refunds, legal requirements, tax records, fraud prevention, account management, and business records.
If you ask us to delete your information, we will do so where possible. However, we may keep some information where we are legally required or have a legitimate business reason to do so.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process or store your information outside the United Kingdom.
This may include website platforms, payment providers, analytics providers, email systems, or customer support tools.
Where your information is transferred outside the UK, we aim to make sure suitable safeguards are in place to protect your personal information.
MINORS
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from anyone under 18.
If we discover that a person under 18 has created an account, contacted us, or placed an order, we may delete the information, cancel the order, and close the account where appropriate.
SECURITY
We take reasonable steps to protect your Personal Information.
We use suitable technical and organisational measures to help prevent unauthorised access, loss, misuse, disclosure, or alteration of your information.
However, no website, internet service, or payment system can be guaranteed to be completely secure.
You are responsible for keeping your account login details safe and confidential.
CHANGES
We may update this Privacy Policy from time to time.
Changes may be made to reflect updates to our business, website, services, legal requirements, or how we collect and use personal information.
When we update this policy, we will post the new version on this page.
You should check this page regularly to stay informed about how we protect your information.
TERMS OF SERVICE
Specific terms relating to accessing our website, placing orders, delivery, returns, age verification, and purchasing our products can be found in our Terms & Conditions.
Please read our Terms & Conditions before using our website or placing an order.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:
VapeKitUK
Website: vapekituk.co.uk/
Email: info@vapekituk.co.uk
Phone: 01618189935
