Refund and Returns Policy

Returning an unwanted item

For most online purchases, you can cancel within 14 days after delivery without giving a reason. You then have a further 14 days to send the goods back. A clear statement that you wish to cancel is enough; you do not need to wait for our approval.

We also offer a 30-day return window for eligible unused goods. For this extended option, contact us within 30 days after delivery and return the item within 14 days of notifying us. Keep the item unused, with its original packaging, accessories and any applicable hygiene seals intact.

The extended return window does not replace or limit your statutory cancellation rights.

Product condition and hygiene seals

The right to cancel does not apply to goods supplied with a seal that cannot be returned for health protection or hygiene reasons if you break that seal after delivery. This exception applies only where the product meets those legal conditions.

For other goods, you may inspect them as you would in a shop. We may reduce a refund to reflect an actual loss in value caused by handling beyond what is needed to check the item. Opening outer packaging alone does not automatically remove your cancellation rights.

These conditions do not remove your rights if an item is faulty, damaged, incorrectly supplied or not as described.

Faulty, damaged or incorrect items

Contact info@vapekituk.co.uk if an item is faulty, arrives damaged, is not as described or differs from your order. Include your order number and a short explanation. Photos can help us investigate, but you do not need the original packaging to report a fault.

You normally have a right to reject faulty goods for a full refund within 30 days after delivery. After that, repair or replacement rights may apply, with further remedies where appropriate. A manufacturer’s warranty does not replace your statutory rights.

Arranging a return

1. Email info@vapekituk.co.uk with your order number or other proof of purchase and the item you wish to return.
2. We will provide the return address and packing instructions. This helps ensure your parcel reaches the correct team.
3. Pack the item securely and keep your proof of postage. Follow the carrier’s rules for devices, batteries and liquids.
4. If a device or battery is damaged, leaking or swollen, contact us for return instructions before posting it.

Return postage

For a change-of-mind return, you pay the direct return postage cost. A tracked service is recommended so there is a record of the parcel’s journey.

If an item is faulty, incorrectly supplied or not as described, we cover reasonable return costs. Contact us so we can arrange suitable postage or confirm how those costs will be reimbursed.

Refunds and delivery charges

Refunds go back to the original payment method unless you expressly agree to another method. We do not charge an administration, restocking or payment-processing fee for a statutory refund.

Where you send goods back following an eligible online cancellation, we issue the refund without undue delay and within 14 days of receiving the goods or evidence that you have returned them, whichever is earlier. For an agreed refund for faulty goods, we refund without undue delay and within 14 days of agreeing that you are entitled to it.

When you cancel an entire order under your statutory cancellation rights, we also refund the cost of our least expensive standard delivery option. Any extra amount paid for a premium delivery service is not refundable for a change-of-mind cancellation.

Your bank or payment provider may take additional time to show the money in your account. If you cannot locate a refund after we have confirmed it, contact info@vapekituk.co.uk so we can check the payment.

Sale items and exchanges

Sale and discounted items carry the same statutory rights as goods sold at full price. If you would prefer an exchange, contact us to check availability. An exchange is subject to stock and does not replace any refund right you have.

Your rights

This policy applies to consumer purchases from VapeKitUK and does not affect your statutory rights under UK consumer law.

For returns enquiries, email info@vapekituk.co.uk or visit our Contact VapeKitUK page.

Last updated: 12 October 2026